Privacy Policy

Welcome to Ask Soemi.

At Ask Soemi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Ask Soemi mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that identifies you directly or indirectly when you use our Services.

Personal Information

Depending on how you interact with the Services, we may collect:

• Full name

• Email address

• Phone number

• Company name (where applicable)

• Shipping and billing addresses

• Account credentials

• Customer support communications

Account and Order Information

When you create an account or place an order, we may collect:

• Order history

• Purchase information

• Shopping cart contents

• Wishlist items

• Delivery preferences

Device and Technical Information

We may automatically collect certain technical information, including:

• IP address

• Device model

• Operating system

• Application version

• Device language

• Time zone

• Crash reports

• Diagnostic information

Notification Information

If you choose to receive notifications, we may collect and store a device token provided through Firebase Cloud Messaging (FCM) to deliver order updates, service notifications, and promotional messages.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Create and manage your account.

• Authenticate users.

• Process and fulfill orders.

• Provide customer support.

• Deliver products and services.

• Send order confirmations and shipping updates.

• Improve the performance and functionality of our Services.

• Detect, investigate, and prevent fraud or unauthorized activity.

• Comply with applicable legal obligations.

• Communicate important service-related information.

• Send promotional communications where permitted by applicable law or with your consent.

3. Legal Basis for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

• Your consent.

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate business interests, provided they do not override your rights and freedoms.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment service providers.

• Shipping and logistics partners.

• Cloud hosting providers.

• Customer support service providers.

• Google Firebase services.

• Government authorities where required by applicable law.

These third parties are permitted to use your information only for providing services on our behalf and are required to maintain appropriate confidentiality and security measures.

5. Third-Party Services

Our Services may integrate with third-party technologies, including but not limited to:

• Google Play Services

• Firebase Cloud Messaging (FCM)

These third-party services operate under their own privacy policies, and we encourage you to review them before using the Services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance user experience, remember preferences, analyze website traffic, and improve our Services.

You may configure your browser to refuse cookies; however, some functionality may become unavailable.

7. Data Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect your information using commercially reasonable measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services.

• Process transactions.

• Fulfill contractual obligations.

• Resolve disputes.

• Comply with legal and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict or object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request a copy of your personal information.

To exercise these rights, please contact us using the details provided below.

10. Account Deletion

You may request deletion of your account and associated personal information by contacting us at:

sales@asksoemi.com

Certain information may be retained where required by applicable law or where necessary for legitimate business purposes, including financial records, completed transactions, fraud prevention, or dispute resolution.

11. Children's Privacy

Our Services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

12. International Data Transfers

Your information may be processed or stored in countries outside your country of residence.

Where applicable, we implement appropriate safeguards to ensure that personal information remains protected in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services.

Any updates will become effective upon publication of the revised Privacy Policy. The "Effective Date" at the top of this page will indicate the latest revision.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ask Soemi

Email: sales@asksoemi.com

Website: https://asksoemi.com

We will make reasonable efforts to respond to your request in accordance with applicable laws.