Refund Policy
This page explains how refunds work at Ask Soemi, the online store of SOEMI. It goes together with our Return Policy, which sets out the 14-day return window, the conditions for returning a product and who pays the return shipping.
When a refund is made
A refund is made after you have requested a return within 14 days of delivery, we have received the product, and our inspection confirms that it meets the conditions of the Return Policy: unused, in its original packaging, with all accessories and with the invoice or order number. Defective products and wrong items are always refunded or replaced.
How you are refunded
- The refund goes to the original payment method.
- For orders paid by cash on delivery we agree the refund method with you when we confirm the return.
- We tell you by e-mail when the inspection is finished and when the refund has been issued.
What is refunded
- The price you paid for the returned product, in Egyptian pounds (EGP).
- Return shipping is paid by SOEMI when the product is defective, damaged on arrival or the wrong item was sent. In other cases the customer pays the return shipping and it is not refunded.
- If a returned product shows signs of use or is missing accessories, we may reduce the refund or decline the return, and we will explain why.
Exchanges
You can ask for an exchange instead of a refund. We settle any price difference with you before the new product is sent.
Contact
To start a return or ask about a refund, write to sales@asksoemi.com or use the contact page and include your order number.