Return Policy

This policy applies to orders placed on asksoemi.com and delivered in Egypt. Ask Soemi is the online store of SOEMI. You can return a product within 14 days of receiving it, whether it is defective or you simply changed your mind.

Return window

You have 14 calendar days from the day the order is delivered to you to ask for a return or an exchange. Requests made after that period cannot be accepted, except for faults covered by the product warranty.

What can be returned

We accept returns of defective products and of non-defective products. To be accepted, the product must be:

• unused and in the same condition as delivered;
• in its original packaging, undamaged;
• complete with all accessories, cables, manuals and parts that came with it;
• accompanied by the invoice or the order number.

How to request a return

1. Contact us through the contact page or by e-mail at sales@asksoemi.com within the 14 days.
2. Tell us your order number, the product, and the reason for the return. If the product is defective, damaged or not what you ordered, add photos.
3. We reply with the return instructions and the address to send the product to. Please do not send anything before we have confirmed your request.

Return shipping costs

• If the product is defective or damaged on arrival, or we sent the wrong item, SOEMI pays the return shipping.
• In all other cases, for example when you changed your mind, you pay the return shipping.

Inspection and refund

When the returned product reaches us we inspect it and confirm the result to you. If the return meets the conditions above, we refund the price of the returned product to the original payment method. For orders paid by cash on delivery we agree the refund method with you when we confirm the return. More detail is in our Refund Policy.

Exchanges

If you prefer a different product or model instead of a refund, tell us when you contact us and we will arrange an exchange, subject to availability. If the new product costs more or less, we settle the difference with you.

Defective or wrong items

If you receive a defective or damaged product, or a product different from your order, contact us within 14 days of delivery. We will replace it or refund it, and we pay the shipping.

Items that cannot be returned

• software licences and licence keys once they have been delivered or activated;
• network equipment configured or made to your specification, unless it is defective;
• products damaged by misuse, wrong installation or modification after delivery.

Questions

Write to sales@asksoemi.com or use the contact page.

سياسة الاسترجاع بالعربية